Features
Everything your team needs on WhatsApp.
Reply from one shared inbox, let automations handle the routine, and send reminders and campaigns the right way. All on the official WhatsApp Business Platform.
Shared inbox and team
One WhatsApp inbox for the whole team, with clear ownership of every chat.
- Assign conversations to a team member
- Filter by mine, unassigned or all
- Send text, templates, buttons and lists
- Contact details and history beside the chat
Automations
Rules that reply or follow up for you, so simple questions never wait.
- Keyword replies (exact or contains)
- Replies to any new message, with a cool-down
- Messages when a record changes status (Google Sheets or API)
- Only approved templates can be switched on
Templates
Create WhatsApp message templates, send them to Meta and track their approval.
- Create, sync and delete templates
- Status and rejection reason from Meta
- Filters for approved, pending, rejected and paused
- Variables filled in automatically when sending
Service reminders and booking
A ready pack for car showrooms and workshops: reminders from your vehicle list, and booking in the chat.
- Import vehicles from Excel or CSV, with a problem report
- Reminders before and after the service due date
- Workshop slots, branches, holidays and capacity
- Customers book, change or cancel by WhatsApp
Marketing campaigns with consent
Send WhatsApp offers to customers who opted in, at a safe speed.
- Consent log with source and proof
- STOP and START keywords handled automatically
- Preview, cost estimate, pause and resume
- Sending slows down if Meta quality drops
Reports
Clear numbers on what was sent, delivered, read and answered.
- Delivery and read status per message
- Campaign results and opt-outs
- Reminders sent and bookings made
- Usage against your plan
API and developers
Connect your own systems to Flownexa with API keys.
- Organization API keys, shown once and revocable
- Rate limits per key and per organization
- Send messages and read data from your systems
- Documentation and a quick start in the dashboard
Security
Access control and a record of who did what.
- Roles: admin, manager, agent and viewer
- Optional 2-step sign-in with an authenticator app
- Audit log of important changes
- Each organization's data kept separate
Safe by design
Built on the official platform, with your customers' choice respected.
Official WhatsApp Cloud API
Messages go through Meta's official WhatsApp Business Platform, not an unofficial app.
Your data stays in your account
Contacts and conversations belong to your organization and are kept separate from every other one.
Opt-out handled automatically
When a customer sends STOP, marketing to them stops, and the opt-out is recorded.
Roles and 2-step sign-in
Give each person only the access they need, and protect sign-in with an authenticator app.
See Flownexa on your own WhatsApp number.
Book a short demo, or message us on WhatsApp. We reply usually within one business day.